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Customer Service

  • An invaluable introduction to providing outstanding customer service
  • Essential for those that interact directly with customers
  • Covers all learning outcomes of the level 2 award in customer service
  • Ideal for supporting in-house training

Customer Service Handbook

  • This easy-to-read customer service handbook is the ideal resource to support customer service training. In addition to covering the entire learning outcomes of the level 2 award in customer service, it can also be used to support in-house training programmes.

    In addition to this, we believe that it is essential reading for anyone that works in a customer-facing role and acts as the perfect introduction to good customer service practices.

    Topics covered include:

    • The principles of customer service
    • How customers’ needs and expectations are formed
    • Interpersonal skills and appropriate behaviour
    • Responding to customers' problems or complaints
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