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Customer Service

An invaluable introduction to providing outstanding customer service
Essential for those that interact directly with customers
Covers all learning outcomes of the level 2 award in customer service
Ideal for supporting in-house training

Customer Service Handbook

SKU: ASPCS

£8.00

Quantity

This easy-to-read customer service handbook is the ideal resource to support customer service training. In addition to covering the entire learning outcomes of the level 2 award in customer service, it can also be used to support in-house training programmes.

In addition to this, we believe that it is essential reading for anyone that works in a customer-facing role and acts as the perfect introduction to good customer service practices.

Topics covered include:

The principles of customer service

How customers’ needs and expectations are formed

Interpersonal skills and appropriate behaviour

Responding to customers' problems or complaints

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