Customer Service
- An invaluable introduction to providing outstanding customer service
- Essential for those that interact directly with customers
- Covers all learning outcomes of the level 2 award in customer service
- Ideal for supporting in-house training
Customer Service Handbook
SKU: ASPCS
£8.00Price
This easy-to-read customer service handbook is the ideal resource to support customer service training. In addition to covering the entire learning outcomes of the level 2 award in customer service, it can also be used to support in-house training programmes.
In addition to this, we believe that it is essential reading for anyone that works in a customer-facing role and acts as the perfect introduction to good customer service practices.
Topics covered include:
- The principles of customer service
- How customers’ needs and expectations are formed
- Interpersonal skills and appropriate behaviour
- Responding to customers' problems or complaints